Our verdict in three lines
Botpress has repositioned as "the AI-native customer support platform": an agent that resolves tickets, plus a helpdesk for the ones it hands to humans.
The Free plan covers 100 conversations. Plus is $189 a month billed monthly ($150 billed annually) for 250 conversations, with AI usage included.
It suits a support team with steady volume. It is a costly way to automate anything else, and the automatic conversation packs cannot be switched off.
Good fit if
- Support teams that want an AI agent and a helpdesk in one tool
- You have many agents on staff and hate per-seat pricing
- You sell on WhatsApp or webchat
- Entry price
- From $189/mo
- Billed in
- Conversations
- Free plan or trial
- Free plan
- Integrations
- Not stated
- Self-hosting
- No
- Price checked
- Nov 15, 2026
What is Botpress?
Botpress now sells a hosted customer support platform. Its homepage counts 750,000 AI agents built and "10 yrs of AI infrastructure" behind the product. The current product family includes Botpress Studio (the agent builder), Botpress Desk (the helpdesk) and an agent development kit for developers, all under one price list.
The pitch is that the agent "takes real action on refunds, account updates, and multi-step workflows" instead of answering from a FAQ, and passes the hard cases to a person with the history attached.
How much does Botpress cost?
Read on botpress.com/pricing on November 15, 2026, with both billing toggles checked.
 Botpress plans8.1/10From $189/mo · checked November 15, 2026 | Monthly billing | Annual billing, per month | Included | Notes |
|---|---|---|---|---|
| Free | $0 | $0 | 100 conversations | 3 seats, 3 AI agents, no top-ups or overages |
| Plus | $189 | $150 | 250 conversations a month | $25 of AI usage included, unlimited AI agents, white-label webchat, live chat support |
| Team | $939 | $750 | 1,500 conversations a month | $150 of AI usage included, unlimited seats, teams, routing and RBAC |
| Enterprise | On request | On request | Custom conversation volume | Talk to sales; voice channel, uptime SLA |
Two things make this price list unusual. There is no per-seat fee: Free and Plus include 3 seats, Team has unlimited seats. And AI usage is included, up to $25 a month on Plus and $150 on Team, instead of being billed on top from the first token.
What counts as a conversation?
Botpress defines it precisely: any exchange with at least two messages from the end user in the billing month. A conversation that runs across two months counts in both. Each anonymous session is its own conversation, on voice 3 minutes count as one, and test conversations in the emulator count too.
On Plus, 250 conversations for $189 works out to about $0.76 each before overage; extra packs of 100 cost $65, or $0.65 each. On Team, 1,500 conversations for $939 is about $0.63 each, and packs cost $50. Compare that with what a human-handled ticket costs you, not with the price of an automation tool.
What can a Botpress agent do?
From the product menu: an agent studio, an autonomous engine, knowledge bases, tables, an integrations hub, channels and a choice of LLMs. Webchat and WhatsApp are standard channels; white-label webchat and a help center on your own domain start on Plus. When the agent cannot finish, Botpress describes a "hot handoff": a human picks up with the conversation history, account details and the steps already attempted.
Storage is part of the plan. Free includes 1,000 table rows and 100 MB of vector storage for your knowledge base; Plus includes 100,000 rows and 1 GB; Team 500,000 rows and 5 GB. A storage add-on costs $40 a month.
Video: “Getting Started: Botpress Studio”, from the Botpress channel on YouTube.
Is Botpress free?
Yes, for small volumes: 100 conversations, 3 seats and 3 AI agents, with community support. The Free plan has "no top-ups or overages", so the agent simply cannot go past its quota.
What are the limits of each plan?
- Free: 100 conversations, 3 seats, 3 agents, hard storage caps.
- Plus: 250 conversations a month, 3 seats, unlimited agents, $25 of AI usage, live chat support.
- Team: 1,500 conversations a month, unlimited seats, teams, routing, role-based access and analytics, $150 of AI usage.
- Enterprise: custom volume, voice channel, uptime SLA and dedicated support.
What does a busy month cost?
Take a team on Plus that handles 400 conversations in a month. The plan covers 250. The other 150 arrive as two automatic packs of 100, at $65 each: $130 on top of $189, so $319 for the month, billed monthly. At 1,000 conversations you would be on eight or nine packs, because a new one is added at 95% of the quota: $520 to $585 on top of $189, still less than Team ($939 for 1,500). The crossover sits higher than most people guess, so do this sum with your own numbers before you upgrade.
The catch
Auto-recharge is mandatory on paid plans. At 95% of your quota, Botpress adds a pack of 100 conversations to your account, and the FAQ answers the question "Can I turn off auto-recharge?" with a plain "No". Packs stay on your account month to month until you remove them in billing settings, while unused conversations in a pack expire at month end. In a spike month you will pay more, by design. The same mechanism exists for AI spend, in $10 grants.
What you get on day one
The studio, a knowledge base, webchat, WhatsApp, the help center and the helpdesk. Botpress also sells a managed option where its team builds and maintains the agent for you.
Hidden costs to plan for
- Conversation packs added automatically in busy months.
- AI usage beyond the included amount, bought in $10 grants.
- The $40 storage add-on if your knowledge base outgrows the plan.
- The step from Plus to Team: $189 to $939 a month, billed monthly.
Questions to ask before you pay
- How many conversations did my support channel have last month, and in my worst month?
- How many of them have at least two customer messages?
- Do I need more than 3 seats? Then it is Team.
- Do I need voice? Then it is Enterprise.
Botpress pros and cons
What we like
- No per-seat pricing
- AI usage included in the plan
- Free plan with 100 conversations
- Handoff to a human with full history
What to watch
- $189 a month for the first paid plan
- Auto-recharge cannot be turned off
- Voice is Enterprise only
- Focused on support, not general automation
Botpress alternatives: how it compares
The two tools closest to Botpress in entry price, on the same criteria. Scores come from the same formula for all three.
| Compared |  Dify8.7/10From $59/mochecked Nov 15, 2026 | ||
|---|---|---|---|
| Type | Low-code | Low-code | Low-code, source-available |
| Entry price | From $189/mo | From $200/mo | From $59/mo |
| Billed in | Conversations | Copilot Credits | Message credits |
| Free plan or trial | Free plan | Free trial | Free plan |
| Integrations announced | Not stated | Not stated | Not stated |
| AI models | AI usage is metered in dollars and included up to a monthly amount; the LLM list is on Botpress's site | Microsoft-provided models, or bring your own through Azure AI Foundry (billed separately) | Choose your models and your deployment environment |
| Agents or workflows | Agents | Agents and workflows | Agents and workflows |
| Knowledge base / memory | Yes | Yes | Yes |
| Human approval | Yes | Not stated | Not stated |
| Self-hosting | No | No | Yes |
| API / MCP | API reference and an agent development kit (ADK) | Power Platform connectors and admin center; Copilot Studio MCP in the docs | Every app can be published as an API |
| Built for | Support teams with steady ticket volume and no wish to pay per seat | Teams already paying for Microsoft 365 with an admin who knows Azure | Developers and technical teams building AI apps with a knowledge base |
| Official page | Check price at Botpress | Check price at Copilot Studio | Check price at Dify |
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Botpress FAQ
How much does Botpress cost?
Free for 100 conversations; Plus is $189 a month billed monthly ($150 billed annually) for 250 conversations; Team is $939 ($750 annually) for 1,500. Read on November 15, 2026.
Is Botpress free?
Yes, there is a free plan with 100 conversations, 3 seats and 3 AI agents, with no top-ups or overages.
Can I turn off auto-recharge on Botpress?
No. On paid plans a pack of 100 conversations is added automatically at 95% of your quota; Botpress warns you at 75% and 100%.
Botpress or Voiceflow?
Botpress publishes its prices and bundles a helpdesk; Voiceflow offers more release tooling and voice, with pricing on request.
Sources
Everything on this page comes from Botpress's own pages, read on November 15, 2026. Where a page does not state something, we say so.